1.   Can I easily track my package on your site?
YES - You can track your order by clicking on this link

2.   Can you send my package in a plain brown box with no explicit text or description of the product on it?
YES - We always ship discreetly with a non-descriptive company name and return address.

3.   Can I pay with money orders?
YES - We accept money orders. However, this may cause delays as we will not ship your order until we can cash it.

4.   Can I order something using the COD (Cash on delivery) method?
NO - We do not accept Cash on Delivery (COD) method.

5.   Can you ship to my country?
YES. We ship worldwide. Please refer to this link here for shipping destination.

6.   Who will ship my orders?
We use Fedex, DHL, UPS, USPS express.

7.   How long does it take before I will receive my order?
Arrival times vary, however orders take 1 - 7 to reach destination after shipping. If a special item is backorder, and delays are to be expected, we will contact you to discuss alternatives and give a chance to cancel your order.

8.   Can I have my order shipped to a PO (Post Office) Box?
YES - It will be shipped by Registered Airmail or Registered Airparcel with expected arrival date within 14 - 21 days after shipment. Depending on some destination country, the arrival date might taken longer than the estimated time.

9.   Can I cancel/refund/return my order?
MAYBE - We do not accept returns on any opened products. However if a product has a manufacturing defect or was damaged during shipping you will be given the option of either returning with refund, or receiving a replacement. Cancellations are not accepted after product has been shipped within the delays specified in the terms of usage agreement (please read the policy carefully).

10.   I really enjoyed my product, can I write a review?
YES - Simply go in the detail of the product you would like to write a review about there is a link you can follow to add your review. You can even write a review about a product you did like. ALL feedback is welcome!

11.   I have a unanswered question, where can I get more information?
Contact Us. We will reply to all inquiries within 24 hours.

12.   I did send you an email, but it's been more than 24 hours and I still haven't got a reply!
We strongly believe that every person who takes the time to write us, deserves a reply. Our email address is public, so we get about more than 1500 emails per day. The most probable reason could be that we have accidentally deleted a legitimate email as we do receive plenty of mail with unrelated cases. Or could be that our replies went to the customer junk mail box because of the spam filter.
We advise customer to login and send us message and to reply our message by login to their login email address. In this way, there will not be any case missed message.